Mirador Software Ltd - Return to home page
Visit the Hewlett Packard website
Home Company Marador CM Overview Consultancy ITIL Overview Downloads Customer / Partner Login Contact

ITIL® Overview

ITIL® (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of an IT Service Management framework. Originally created by the UK government, ITIL® is currently accepted as a standard for best practices.

ITIL® consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL® has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

ITIL® recommendations fall into two main areas: service support and service delivery. Service Support is the practice of those disciplines that enable IT Services to be provided effectively. Service Delivery covers the management of the IT services themselves.

ITIL® Service Support
Service Support is the area that enables IT Services to be provided effectively. The Service Support disciplines are:

Configuration Management
Problem Management
Change Management
Help Desk
Release Management

ITIL® Service Delivery
Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer.
ITIL® Service Delivery consists of 5 disciplines. These are:

Service Level Management
Capacity Management
Continuity Management
Availability Management
Financial Management

Mirador CM is primarily concerned with Capacity Management
Capacity Management ensures that IT infrastructure is being utilised efficiently and it is available when needed at the right price. Three different levels are defined within ITIL®, Business, Service and Resource Capacity Management (BCM, SCM and RCM). These include the activities necessary to ensure that the Capacity Plan is kept in line with business requirements, as they emerge. The primary activities required are:

Performance Management
Workload Management
Demand management
Application Sizing
Modeling
ITIL Overview

Mirador CM provides facilities to assist in each of these areas, with particular emphasis on performance management, workload management and modeling.
Telephone: +44 (0) 1823 282 274
© Mirador Software Limited, 2007 Site Map
Website by Wizbit Internet Services Ltd